What do employers want most from their employee benefit brokers?
We know from the latest pricing regulations for healthcare will play some part in negotiations for employer paid plans in 2021. So what is going to happen in 2020 and what will your clients expect?
The survey asked 140 health insurance brokers and found that 83 percent say clients rely heavily on them to help contain health care costs. That is an increase from last year. As part of this, 84 percent of brokers are seeing moderate to high demand for transparency services, up from 74 percent last year.
Brokers agree: 83 percent saying they see business value in offering transparency services, and 62 percent are now adding product and service offerings to meet that increased demand.
“However, offering transparency services alone isn’t enough,” the authors write. “Employers are looking to install good health care spending habits in employees, as well as help them in choosing the right benefits, without using complicated language that will make the average employee’s head spin in confusion.”
Virtually all brokers are seeing an increased demand for personalized benefits education, as well as personalized enrollment and benefits communications services, more so than last year. Moreover, 45 percent say their clients rely heavily on their brokers to engage employees on benefit choices, 59 percent say employers highly rely on them for help with developing communications materials and 74 percent say employers rely heavily on them for compliance and reporting guidance.
“With benefits literacy at a low, it’s not surprising that benefits communications are a significant concern to employers,” the authors write. “Benefits information needs to be conveyed using as much plain, easy to understand—which can be difficult when you consider all the technical jargon surrounding health insurance and other employee benefits language. And if benefits communications are confusing, it’s going to make it harder to engage employees on their benefits choices, since they won’t fully understand their coverage.”
The survey also found that brokers are increasing value to stay competitive through superior customer service and relationships (74 percent), recruiting and retaining the best employees (63 percent) and adding new, innovative services to meet market demand (58 percent).
cbg | CONFIDENT continues to bring new opportunities for business while maintaining superior customer service. We understand what it means to exceed expectations and provide products that provide transparent benefits communication, easy management online, and customer support matching no other.
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